- KuCoin accused of using Cloudflare to deny users access to the website during big moves
- KuCoin CEO Johnny makes clarifications about the platform’s recent access denial issues
KuCoin CEO Johnny has spoken out on the exchange’s recent Cloudflare access issue. This is coming days after Redditors raised concerns that the exchange is using Cloudflare technology to deny users access during big moves to profit from liquidation.
Speaking on the issue, KuCoin CEO stated that the reason for deploying Cloudflare services is to prevent any type of DDoS attacks. He further added that KuCoin isn’t the only exchange that uses this technology as almost all major exchanges deploy this technology to beef up their security architecture.
KuCoin And The Cloudflare Access Frequency Limit
He further added that even though KuCoin has applied for an access frequency limit through Cloudflare to guarantee excellent service delivery, users may start experiencing the denial of service issue once that limit is breached. According to Johnny, KuCoin discussed robustly with high-frequency traders when agreeing on a limit. While the exchange believes that the frequency limit may not affect its users, the CEO added that it is quite possible for users to get 504 error messages during big price moves or if they visit the site too often.
In the meantime, Johnny stated that the platform has been working tirelessly to resolve the issue for a while, prompting users who encounter such problems to share their RAY ID from the 504 pages with KuCoin’s support for further assistance.
KuCoin’s Commitment To Stability And Usability
After speaking extensively about the exchange’s Cloudflare access issue, Johnny took a detour to talk on KuCoin’s AWS server, stating that the exchange invests heavily in IT infrastructure because KuCoin cares about usability and stability, which has over the years been the fundamentals of its services.
On his disappointment on the recent access issue, Johnny stated that the issue not only took a hit on KuCoin’s revenue but also affects the overall user experience. He further added that KuCoin has a reputation to protect and doesn’t profit from users’ liquidation.
As at the time of putting together this report, all KuCoin services seem to be working pretty fine, and users aren’t currently experiencing the recent Cloudflare access issue. It remains to be seen how the exchange resolves this issue permanently and ensures the problem doesn’t happen in the future.
In terms of quality service delivery, KuCoin hasn’t disappointed and has continued to work around the clock to resolve its shortcomings.